Serve perfectly, being happier: A perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being

This study examines whether and how employee perfectionism influences the mechanism of customer-driven organizational citizenship behavior (OCB) later formation well-being. Customer-driven OCB, conceptualized in this study, comprises dual effects OCB toward customers (OCB-C) on a work organization (OCB-O) coworkers (OCB-I). Drawing perfectionistic perspective with conservation resources theory (COR), proposes that leads to which then home Using multi-phase data collected from hotel employees, results confirm self-oriented improves OCB-C, as well positive OCB-C OCB-O, OCB-I, well-being, Moreover, OCB-O supports not only demonstrates importance service employees’ motivating but also clarifies improving other types